Six-Step Intelligence Loop

Prectify transforms real-world conversations into operational clarity through an end-to-end intelligence loop. Each stage is designed for transparency, auditability, and long-term enterprise reliability.

Use the browser app or lightweight desktop tool for instant uploads, rapid previews, and immediate dashboard visibility
Integrate directly with Salesforce, Zendesk, Freshdesk, Jira, HubSpot, ServiceNow, Slack, LINE, or Twilio via secure APIs
Automatically synchronize multi-source data flows without disrupting existing routing or permissions
No CRM required — CSVs, call recordings, chat logs, and transcripts can be uploaded directly for instant pattern detection
Built to accommodate hybrid environments where different teams use different systems, ensuring full coverage with minimal setup

Processes structured and unstructured data simultaneously, including audio, chat, ticket summaries, and forum content
Performs diarization, timestamp alignment, metadata extraction, and conversation stitching to standardize fragmented interactions
Normalizes multilingual inputs (English, Japanese to start) and prepares for additional languages as models evolve
Detects and removes noise — filler language, repeated segments, system-generated text — to improve clarity
Produces a unified, consistent interaction format that enables accurate downstream analysis and cross-channel comparison

The Cognitive Cortex interprets intent, product language, behavior signals, and emerging patterns unique to your environment
The Insight Engine applies your taxonomy, escalation logic, policies, and PR-sensitive rules to every interaction
Maps conversation elements to product components, workflows, known issues, and organizational context
Learns continuously as more data flows in, strengthening precision across teams, product lines, and regions
Builds an internal knowledge model that evolves with product updates, policy changes, and shifting operational realities

Identifies emerging spikes, recurring patterns, friction points, and systemic issues before they escalate
Detects sentiment shifts, VIP-impacting statements, and PR-sensitive mentions across multiple channels
Uses clustering and anomaly detection to surface early signals hidden in large volumes of conversations
Assigns severity based on urgency, historical context, business impact, and operational risk
Generates clear, actionable priorities so teams no longer need to sift through raw data to understand what matters most

Real-time dashboards provide analysts and operations teams with immediate situational awareness
Alerts and insights can be routed to Slack, Teams, Jira, ServiceNow, email, or custom internal systems
Supports both automated triggers and human-curated workflows, depending on the team’s governance needs
Enables seamless escalation to product, engineering, support, PR, or leadership channels without changing existing processes
Allows organizations to respond within hours instead of days, accelerating resolution cycles and preventing downstream impact

Every resolution, Jira fix, PR response, and verified root cause becomes feedback that strengthens the model
Detection logic, prioritization criteria, and domain understanding update over time, improving long-term accuracy
Human reviewers validate edge cases, ensuring quality, safety, and grounded decision-making in complex environments
Governance, model-management, and compliance oversight remain anchored in Japan, maintaining APPI-aligned controls
Creates a compounding intelligence loop where the system becomes more precise, more contextual, and more aligned with your organization as usage grows