Detect. Act. Protect.
A unified intelligence layer that detects issues early and directs focus where it matters — no CRM, no heavy setup.
What Makes Prectify Different
Designed to deliver immediate operational impact while providing long-term strategic value.
Modular, multi-department value
QA for Ops and Product, PR Intelligence for Comms and Brand — housed in a single platform with a shared intelligence foundation.
CRM-optional architecture
Works seamlessly with Salesforce, Zendesk, Freshdesk, and ServiceNow — or runs fully standalone with no system dependencies.
Standalone power when you need speed
Upload transcripts, spreadsheets, or exported support files and generate dashboards instantly. No IT lift required.
Turnkey now, enterprise-ready anytime
Deploy in days with minimal overhead. Scale into deeper integrations, hybrid models, or Japan-hosted inference whenever you’re ready.
Insight Engine + Cognitive Cortex = defensible intelligence
Your taxonomy, ontology, and escalation logic remain consistent even if underlying LLM models or providers change.
Benefits
Operational Benefits
Built for teams that can’t afford slow detection or slow decision-making.
Fewer escalations — issues are detected in minutes, not days
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Faster MTTRoute — problems reach the right owner immediately
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Unified cross-team visibility across CX, Ops, PR, and Product
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Clear, deduplicated root causes — no more ticket noise
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Early detection of sentiment shifts, anomalies, and emerging risks
Business Benefits
Tangible impact for revenue, brand, and customer experience.
Protects revenue by surfacing high-impact issues early
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Reduces PR fallout from public complaints and viral sentiment
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Improves NPS/CSAT drivers by identifying friction before it spreads
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Increases ROI on existing CRM/helpdesk investments
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Strengthens leadership’s visibility into product and service trends
Strategic Benefits
Position your organization for long-term resilience.
Continuously learning AI that adapts to your outcomes
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LLM-agnostic architecture — switch providers anytime
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Ideal for multilingual, Asia-based workflows and global CX teams
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Architecture designed to withstand regulatory and operational change
KPIs You Can Use
Quantifiable outcomes
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Time-to-first-signal (early detection benchmark)
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% of tickets/posts deduplicated (noise reduction)
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Escalation reduction rate (impact to Ops and CS teams)
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Resolution time delta (MTTR improvement)
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Monthly model precision/recall (AI performance health)
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Proportion of issues caught pre-escalation (brand/revenue protection)